This new tool facilitates the troubleshooting and boosts the efficiency of Airbus Helicopters Technical Representatives
The Highly Qualified technicians with recurrent training certified by relevant civil aviation authorities are dedicated to daily improving customer’s satisfaction, flight safety and availability.
While troubleshooting is one of their main missions, they provide in addition On-Job training directly at customer’s premises, they support them for optional equipment installation, maintenance advises and recommendations. They assist furthermore our Customers for completion of work, warranty cases, SB application under Airbus Helicopters’ conditions of sale, software uploading / updating on customer‘s site, etc.
This year, they are being equipped with SkyTech, the new Airbus visio-assistance tool that enables them to communicate directly with Airbus technical experts
In a recent troubleshooting event, French Air Force Cazaux avoided 4 hours of maintenance and was able to continue its SAR mission thanks to this new tool and the related process.
During a flight relevant Inspection, a fault was detected at the fireproof bulkhead of a on-duty SAR Caracal. Our TechRep used SkyTech tool to communicate directly with Airbus Technical Hub. The pictures and the borescope views of the faulty bulkhead were analysed live and as a result, the aircraft avoided a time-consuming engine removal and could return into service.
For more information on how you could get benefit of our TechRep services, please contact your local Technical HUB or contact us.