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angle-left New 24/7 eRequests features
28 Sep 2018

Airbus Helicopters proposes new functionalities for its 24/7 technical request service

 

As a part of its digital strategy, since 2015 Airbus Helicopters offers a 24/7 online technical request (eRequest) service to its Customers, through its Keycopter customer portal.

 

With more than 2,500 monthly eRequests - Airbus Helicopters facilitates Customer interaction and provides:

  • • A reactive AOG and routine request management service for a large scope of requests (technical support, technical publications, flight ops, connected services, etc.)

  • • A quick and easy technical request sheet (generated in less than two minutes), addressed immediately and directly by the right Airbus Helicopters specialist

  • • A simple dashboard for real-time tracking of each request status

  • • Permanent access to the history of all customer requests

 

Recently, the service has been extended with new functionalities to improve customer satisfaction:

  • • Customers can now manage the priority level of each request (routine, critical, AOG) and the deadline by which the answer is needed, leading to the monitoring of a request’s end-to-end performance

  • • Customers can enrich their profile with an ID card in order to reinforce the relationship with the front office and obtain answers more quickly

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By the end of 2018, the service will be extended with a mobile iOS App available on smartphones and tablets.

 

For more information, please contact your regular Sales manager or contact us.