Kathmandu, 08 June 2017 - Airbus Helicopters has signed its first HCare Smart contract with Fishtail in Nepal. Under the contract, two H125 helicopters operated by Fishtail Air will be covered by Airbus’ HCare program for a period of five years. The contract covers both scheduled and un-scheduled events providing all necessary support to the operator to carry out its operations safely, efficiently and cost-effectively. Under the contract Fishtail Air is entitled for full fleet management service backed by an availability commitment.
Suman Pandey, CEO of Fishtail Air said, “After being the first company to introduce the H125 in Nepal, we will be the first to benefit from the HCare Smart program in the country. We can now focus on the operations to answer the growing demand for helicopter services in Nepal, while also ensuring high maintenance standards together with Airbus.”
The contract further strengthens Airbus’ long standing partnership with the Nepalese aviation major which operates 20 H125 helicopters in the country.
“Airbus Helicopters is proud of its long-standing collaboration with Fishtail Air,” said Philippe Monteux, Head of South East Asia Pacific, Airbus Helicopters. “We are committed to Nepal where around 25 Airbus’ helicopters are flying in an operationally demanding environment. We believe in the value that HCare program brings in terms of safety and fleet availability.”
HCare is Airbus Helicopters’ redefined services offer which emphasizes the company’s commitment to service quality and performance and provides the rotorcraft industry’s most comprehensive service coverage. HCare is the product of a company-wide transformation, and underscores a commitment to continuous improvement across the entire offer, bringing tailor-made and competitive services to the customers’ doorstep. The HCare offer brings superior customer service support in 5 domains: Material Management; Helicopter Maintenance, Repair and Overhaul (MRO) and upgrades; Technical Support; Training and Flight Operations and Connected Services. As part of this commitment to constantly support customers around the world, experts are available on-call 24/7 to support customers whenever and wherever they need it.
Airbus is a global leader in aeronautics, space and related services. In 2016, it generated revenues of € 67 billion and employed a workforce of around 134,000. Airbus offers the most comprehensive range of passenger airliners from 100 to more than 600 seats. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as Europe’s number one space enterprise and the world’s second largest space business. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.